Shipping & Returns
Orders and Shipping
How long will it take to ship my order?
Orders are usually processed and shipped within 3 days of initial order. If you order on a weekend, your order will be processed the next business day.
Has my order been accepted?
Once your order has been placed, you will receive a confirmation of your purchase. If for some reason we are not able to accept your order, you will be notified via email.
Is it possible to track my order?
Yes! All orders are sent with a tracking code. Once your order has been shipped you will receive an email with your code, and instructions on how to follow your item’s shipping progress.
Do you have international shipping?
We can ship anywhere in the world, and we accept payment in CDN, USD, GBP, EUR, AUD, DKK, HK, and JPY! If have any questions or specific delivery instructions, after submitting your order, let us know through our Contact Form.
Returns and Exchanges
Can I return/exchange items?
We understand that it’s not always meant to be! If you would like to make an exchange or return, please email us at julie@hijulez.com and we will be happy to assist you. Please note all returns and exchanges must be in the same condition you received them in. All items must not be worn, washed or damaged. All original tags must be attached. You can also request alterations or request a new dye, for a fee, and make it your own!
Returns
If for any reason you aren’t 100% happy with your purchase, you may request to return your items for a store credit. This request must be made within 14 days from the delivery date. For hygiene reasons, intimate garments, swimwear bottoms, swimwear one pieces are final sale.
Exchanges
Because we are a small company, we ask you to double check your measurements before ordering an item to make sure you’re ordering the right size. With that being said, we allow exchanges to be made within 14 days of the delivery date. If you would like to make a return or exchange, please send us an email at julie@hijulez.com with details to help us proceed with your return as quickly and easy for you as possible.
What if my item is damaged or defective when received?
We take good care of every item that we ship to our customers. However, if one of our items happens to be defective or broken upon receiving, please contact us as soon as possible. Please let us know within 7 days of receiving the package. Once we receive the package, we will exchange as quickly as possible without any fees. If the item was one-of-a-kind, or the item is out of stock, we will refund you the same way that you paid.